Designing for accessibility is not just about meeting legal standards — it’s about creating inclusive, human-centered spaces where everyone can participate fully in public life. In the UK, accessibility in public environments is both a moral imperative and a legal requirement under the Equality Act 2010 and Building Regulations Part M.
At DiagramX, we believe inclusive design should be baked into every phase of a project — from concept to completion. Here’s how to thoughtfully and effectively design for accessibility in public spaces across the UK.
1. Understand Legal & Regulatory Frameworks
Before designing, it’s critical to align with:
- The Equality Act 2010: Requires reasonable adjustments to ensure people with disabilities are not disadvantaged.
- Building Regulations Approved Document M: Specifies technical requirements for access, facilities, and movement.
- BS 8300-1 & BS 8300-2: Offers best-practice guidance for inclusive building design and environments.
👉 Tip: Use these standards as a minimum, not a ceiling. Go beyond compliance to deliver true inclusion.
2. Prioritise Step-Free Access
Accessible entrances and circulation are key. Provide:
- Ramps with proper gradients (1:20 or 1:12 max for short lengths)
- Elevators/lifts in multilevel spaces
- Level thresholds at entrances
- Automatic doors and wide passageways
Don’t forget: Ensure continuous, unobstructed routes for users with mobility aids or prams.
3. Inclusive Wayfinding & Signage
Clear navigation benefits everyone — especially people with cognitive, visual, or hearing impairments.
- Use high-contrast signage with large, legible fonts
- Include tactile and braille signage near entrances, lifts, and key zones
- Integrate auditory signals in crossings and lifts
- Ensure logical, consistent layouts to aid orientation
4. Sensory-Friendly Design
Design should cater to neurodivergent individuals and those with sensory sensitivities.
- Avoid flickering lights or harsh fluorescent fixtures
- Minimise loud, echoing spaces
- Create calm zones or quiet rooms
- Use non-glare surfaces and muted colour palettes
5. Accessible Toilets and Changing Places
Provide:
- Standard accessible WCs per regulations
- Changing Places toilets in large public venues — with adult-sized changing benches, hoists, and space for carers
- Good signage and privacy provisions
6. Furniture, Fixtures & Layouts
Thoughtfully selected fixtures support inclusive usage:
- Benches with armrests and backrests
- Wheelchair spaces integrated, not segregated
- Tactile ground surface indicators
- Avoid cluttered or narrow layouts
Bonus Tip: Provide hearing loops at counters, reception desks, and performance spaces.
7. Inclusive Digital Accessibility
Digital kiosks, ticket machines, and public interfaces must be usable by all:
- Height-adjustable or dual-height screens
- Screen readers or audio guides
- Visual and tactile cues on touchpoints
8. Engage Diverse Users in the Design Process
The best way to design for accessibility? Include the people you’re designing for.
- Hold co-creation workshops with disabled users
- Conduct access audits
- Use VR/AR simulations to test experience from various perspectives
Conclusion
Designing for accessibility is about creating public spaces where everybody feels welcome, safe, and empowered to participate. Whether it’s a transport hub, library, museum, or open park — inclusive design transforms lives.
At DiagramX, we don’t just follow the rules — we design with empathy, foresight, and innovation. Because great design serves everyone.
